• Help Desk Technician

    Posted Date 1 month ago(12/17/2019 4:23 PM)
    Job ID
    # Positions
  • Overview

    Our Mississauga office is looking for a skilled Help Desk Technician who is passionate about helping people and embraces challenging situations.


    As a Help Desk Technician, you will provide customer centric support services to all levels within KUBRA through the use of new technology, streamlined processes and a friendly personal touch.


    What you get to do every day

    • Respond to service requests in a timely manner and prevent future occurrence of similar issues 

    • Update corporate infrastructure to increase resiliency 

    • Automate and streamline day to day tasks, operations and repetitive work 

    • Identify new technologies and best practices, research, evaluate and implement 

    • Monthly travel to remote offices may be required

    What kind of person should you be?

    • You are detail oriented with excellent organizational and communication skills

    • You are comfortable explaining technical terms to non technical users

    • You have a thirst for knowledge

    • You love tinkering with technology and hardware

    • You don't rest until the job is done!

    • You are a team player but you can also work wonders independently

    What skills do you need?

    • 5+ years of experience in Active Directory management and Windows OS

    • 5+ years of experience in desktop imaging, application installation and configuration

    • 2+ years of experience in Powershell scripting to perform unattended installs / automation

    • 2+ years of experience in Google Suite / O365 administration

    • 2+ years of experience in Patch management and Antivirus administration

    • 2+ years of experience in user and executive support

    • 2+ years of experience in troubleshooting complex network and system problems

    The following qualifications are considered an asset: 

    • Experience working within regulatory compliance requirements such as PCI and SOX 
    • Working knowledge Virtual Hosts (VMWare / HyperV) 
    • Working knowledge of Azure / AWS 
    • Mobile device management 
    • Mac OS 


    What can you expect from us?

    • A unique, supportive, and flexible work environment
    • Challenges related to working in a fast-paced, growing environment
    • Confidence to take risks when we see potential
    • A management team that cares about people
    • An extensive orientation program 
    • A chance to join the occasional beach volleyball game or board game night


    gptw logo
    We are a fast-growing and dynamic company offering customer experience management solutions to some of the largest utility, insurance and government entities across North America. Our portfolio of meter-to-cash and outage communication solutions includes billing and payment, mapping, mobile apps and proactive customer communications solutions for customers. With more than 1 billion customer experiences annually, we have the ability to provide performance-driven value to more than 550 clients every day.


    Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.

    KUBRA is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We will provide accommodations during the recruitment process upon request. Information received relating to accommodation will be addressed confidentially. We thank all applicants for their interest; however, only candidates under consideration will be contacted.


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